Help Center
Quick answers to common questions.
Orders
How do I receive my order after purchase?
After your payment is confirmed, your purchase is automatically delivered to your account. Log in at any time and visit the Orders page to access your purchased goods.
My order says delivered but I didn't receive anything — what do I do?
First check the orders page on your account. If it's still missing, contact support with your account email and we'll sort it out.
How long does delivery take?
Digital products are delivered instantly after payment is confirmed. If it's been more than a few minutes, something may have gone wrong — reach out to us.
Products
What do I do if the product isn't working?
Reach out via Discord or email with your order reference and a description of the issue. We'll replace anything that doesn't work as described.
The item I received doesn't match the listing — help?
That's on us. Contact support with proof (a screenshot works) alongside your order reference, and we'll make it right with a replacement.
Payments
What payment methods are accepted?
We accept cryptocurrency, as well as major credit and debit cards — including Apple Pay and Google Pay where supported by your device and browser. All payments are processed securely, and we never store your banking details.
I was charged but my order didn't go through.
This is usually just a short delay — payments take a few seconds to be confirmed and turned into an order after checkout, so refreshing the confirmation page after a moment often fixes it. If you paid with crypto, double-check you sent the exact amount requested; sending a different amount can prevent the payment from completing automatically. If it's been more than a few minutes, contact us with your payment confirmation (your card receipt, or the crypto transaction ID) and we'll sort it out.
Do you offer refunds?
All sales are final due to the digital nature of our products. However, if something doesn't work as described, we'll replace it — no questions asked. For details, read our Refund Policy.
Still need help?
We aim to respond to all messages within 24-48 hours.